Refund and Returns Policy

 

Overview

At Fit Out, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy subject to the following terms and conditions:

1. Eligibility

• To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as when you received them.
• Returns or exchanges must be initiated within [number] days of the date of delivery.
• Certain items, such as final sale or clearance items, may not be eligible for return or exchange. Please check the product description for eligibility.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at customerservice@fitout4u.com with your order number and reason for return or exchange.
• Our customer service team will provide you with a return authorization and instructions on how to return your item.
• Pack the item securely in its original packaging and include any accessories, tags, or labels.
• Ship the item to the address provided by our customer service team. Please note that you will be responsible for return shipping costs.

3. Refund Process

• Once we receive your returned item and verify its eligibility, we will process your refund or exchange.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow [number] business days for the refund to appear in your account, depending on your payment provider’s processing time.

4. Exchanges

• If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return.
• Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the returned item.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately.
• We may require photo evidence of the damage or defect to facilitate the return or exchange process.

Final Sale Items

• Items marked as final sale or clearance are not eligible for return or exchange unless they are damaged or defective upon receipt.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at info@fitout4u.com.